We are aware of the importance of the information and data we collect from, and about, you. Your concern about the confidentiality and security of your information is fully understood and appreciated. We, therefore, take pride in being proactive when it comes to safeguarding your privacy and any information you might provide during your relationship with us.
The user has a complete control over their money and online identity. The information that Karaz collects from the user or about their use of our Services is dependent on how the user accesses and uses the Services we offer.
We use the information we collect to provide, maintain, and improve our Services throughout the application to offer you the best user experience.
If you are a visitor to Karaz , we do not collect any personal or sensitive information from or about you from the unsecure areas of the Karaz ’s website. If you are a visitor who does not log in to the Karaz ’s Service with a username and password, you therefore remain anonymous. We do not ask for any personal information from visitors.
The user will need to register an account with Karaz , either through our website or our mobile application, to access the secure, password protected features of our Services. When registering an account with Karaz , the user will be asked to provide:
We store personal data associated with your account for as long as your account remains active. If you decide to remove your account, we will delete your account data within 14 days. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
You have a right of access, rectification, restriction, erasure and data portability. Please contact us if you wish to exercise these rights.
Further, subject to specific requirements, you have the right to object to processing of your personal data based on legitimate interests or a public interest or an official authority vested in us.
Generally, you can review and edit your Personal information in the Account by logging in and updating the information directly.
We acknowledge and understand well that medical and health information is of a very special nature. Karaz requests the collection of medical information about diabetes and your condition, as well as any of the diseases that you have, and therefore to provide all possible services available on the application for you to benefit from a unique experience with Karaz.
We use personal information mainly for providing the services and products needed for a unique user experience. It is also possible that we use personal information from time to time to provide you with information that, as we believe, of interest and value to you. This includes information about our Services, policy changes, updates to our Agreements, developments or changes to the Karaz business, news, announcements, notifications, and/or promotional information.
Generally, we will only use and disclose your personal information for the following purposes:
We may use your data and any personal information, which you have provided to us, to enhance the service we are providing to you. Karaz may use anonymous and aggregated data from our users, and disclose this in a non-personally identifiable manner to third parties, including:
We will never rent or sell your Personal Information to others. We may share your Personal Information with third parties for the purpose of providing or improving the Service to you. If we do this, such third parties’ use of your Personal Information will be bound by obligations of confidentiality.
We may store Personal Information in locations outside our direct control (for instance, on servers or databases located or co-located with hosting providers). Any Personal Information or content that you voluntarily disclose for posting to the Service becomes available to the public, as controlled by any applicable privacy or website customization settings. To change your privacy settings on the Service, you may visit your Karaz account settings page.
Without prejudice to our responsibility to keep all personal information confidential and safe, we may disclose personal information in these certain events:
Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers.
The parties mentioned above may be established in jurisdictions other than your own and outside the European Economic Area, Switzerland, and the United Kingdom (the “UK”). These countries do not always afford an equivalent level of privacy protection. We have taken specific steps, in accordance with EEA data protection law, to protect your Personal Information.
It is necessary for Karaz to collect the Internet Protocol (IP) address (i.e., the identifier for your computer when you are using the Internet) of our website users for their interaction with various parts of the Karaz Service. In case Karaz has recorded your IP address, such as when you log in, it is stored for security and audit purposes only. Your IP address will not be used by us or released to any third party except in relation to issues pertaining to security, inappropriate behaviour and/or fraud, which may include issues such as unauthorized access to your computer, our systems, or fraudulent transactions.
Please note that we may use your Internet Protocol (IP) address to analyze your activities and improve our website performance.
A “cookie” is a small text file that is stored on your computer, tablet or phone when you visit a website. Karaz uses “cookies” in order to:
If you wish to know when or if you receive cookies from the Karaz , you can manually set your browser to notify you of this or, in the case you do not wish to receive cookies, to reject cookies.
Although Karaz ’s systems do not collect any personal or sensitive information from or about visitors to Karaz (website and mobile application), they do collect metadata. Examples of metadata include the date and time of each unique visit, any pages viewed, and any content downloaded. Our systems also log the number of times our visitors click on content featured on Karaz . This information is collected only to further develop Karaz and improve the facilities and/or services we are able to offer.
Karaz takes all reasonable measures to protect your information within our company from loss, misuse, unauthorized access, modification, or destruction. As a matter of fact, no data transmission over the Internet can be guaranteed as entirely secure. We will use all reasonable measures to ensure the security and confidentiality of information and materials in Karaz .
While we have endeavored to create a secure and reliable website and mobile application for users, we cannot claim that information is 100% secure. If you have reason to believe that your interaction with Karaz is not secure, please notify us immediately through our contact details below.
In most cases, the user can access, correct or edit the personal information to share with Karaz via the user’s Karaz Account. The user may request access to any personal information which Karaz holds about him/her at any time by contacting us (see the details below).
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. Please note that we will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
When you register to use Karaz , you can configure whether you want us to send direct communications to you. These include communications related to transactional activity on your financial accounts or direct marketing communications.
You can opt out or configure how you receive communications on transactional activity by accessing the “Alert Settings” within your Account Settings. You can opt out of direct marketing communications by selecting Unsubscribefrom any marketing emails that you receive. There are, however, certain forms of essential correspondence that users of Karaz cannot opt out of receiving, which include:
Karaz takes all reasonable measures and steps to allow you control over sending and receiving information. You may cancel your Account at any time by accessing the delete account option available through our website and mobile application. Karaz reserves the right to use any aggregated and anonymous data derived from your utilization of the Service up to this point.
Karaz is committed to deal with all complaints quickly, efficiently, fairly and in a timely manner, and we take all our users’ and visitors’ feedback seriously. We will be happy to address and/or assist you with any feedback or concern you may have and encourage you to file a complaint with us whenever necessary.
If you believe that your privacy has been breached, please contact us using any of the communication methods below. To help us address your complaint quickly, please provide:
We will review and address your complaint and then provide you with a verbal or written response through an acceptable communication method (e.g. email) as soon as we can; normally within 10 business days but no later than 45 days from the date you first contacted us.
You can use any of the following communication methods to submit a complaint to: