Terms of Service

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These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “user”), and Karaz.


All Terms in this Agreement are applicable to Karaz’s Service (“Service”) made available through the website (www.karaz.app), mobile application, and/or other media. The user agrees that access and use of the Service is subject to the following Terms. 


List of Terms

1.   التعريفات

2.   Applicability of Terms

3.   Purpose of Use

4.   Scope of Service

5.   Terms of Registration 

6.   User Rights

7.   User Obligations

8.   Reward System

9.   Marketplace

10.General Responsibilities and Rights

11.Intellectual Property Rights

12.Third-Party Websites and Content

13.سياسة الخصوصية

14.Account Suspension, Inactivation, and Cancellation

15.Liability and Indemnification

16.Amendments and Updates

17.Notification of Breach

18.Complaint Submission and Processing

19.Governing Law


21.Contact Us


1.   التعريفات

·       Karaz: it refers to the business entity including the website (www.Karaz-app.com), mobile application, and other media held and run by the business. 

·       المستخدم يشار اليه ايضا ب " انت " ويقصد بالمستخدم مستخدم خدمات كرز . 

·       ” refer to the user of Karaz’s Services.

·       الشروط تشير إلى وتتضمن القوانين والسياسات واللوائح والشروط المنصوص عليها في هذه الاتفاقية. 

·       Service: whether used in a singular or plural form, it refers to all the tools, features, solutions, incentives, offers, deals, content, and knowledge provided to the user through Karaz.  

·       : these refer to the laws, policies, regulations, and conditions set out in this Agreement. 

·       : any third-party organization that works with Karaz to supply essential elements of Karaz’s Services.



2.   Applicability of Terms

·       These Terms are applicable to anyone who visits our website, signs up/registers with us, downloads our mobile app, and/or uses our Services. 

·       These Terms are valid as soon as the user accesses the website, signs up/registers with us, downloads the mobile app, and/or uses our Services. 

·       These Terms will remain valid even after the termination of the user’s account/membership. 

·       The user agrees on, and commits to, obeying these Terms immediately. 



3.   Purpose of Use

·       Karaz is an electronic platform enabling individuals to manage their diabetes; Karaz is a one-stop diabetic management solution.

·       The user does not have the right to use the Services for other purposes.


4.   Scope of Service

Karaz is a company providing a free diabetic health-monitoring app.


Our Services include: 

·       Data-Driven Diabetic Plans

·       At-Home Lab Tests

·       Diabetic Psychological Support by phone or video

·       Diabetic Behavioral Health by phone or video

·       Prediabetes & weight management plan

·       استفد من سهولة التطبيب عن بُعد 


5.   Terms of Registration

·       To access and use our Services, the user should:

o   be 18 years old or older

o   legally able to, and capable of, making financial decisions

o   use their own bank accounts, credit cards, e-wallets, and/or financial sources. 

·       Provide us with accurate and up-to-date personal information.

·       Karaz has the right to refuse, suspend, and/or cancel any registered user account at any time once we observe, sense, or notice any illegal or unethical activity.

·       Once the user provides inaccurate, incomplete, or imprecise information, Karaz has the right to investigate and conduct further research on the user account to ensure the security and integrity of the activities conducted on Karaz.

·       Once the registration is complete, the user’s account/membership will remain valid until indicated by Karaz. 

·       The user’s activated account/membership is subject to cancellation, suspension, being held inactive, and/or termination upon the Terms in this Agreement. 

·       Once registered with Karaz, you agree to keep your login details (e.g. password) confidential and you will be responsible for all actions and activities in your account. 

·       We reserve the right to remove, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise unpleasant.


6.   User Rights

·       The user has the right to use all Services available in accordance with the Terms of this Agreement.

·       The user has the right to delete their account at any time provided they have no pending actions and/or obligations and are in accordance with the Terms in this Agreement. 

·       The user has the right to link and unlink their bank accounts, credit cards, and e-wallets at any time without Karaz being responsible for any loss of data and/or any damage occurring as a result of the user’s action. 


7.   User Obligations

·       The user is obligated to provide complete, up-to-date, and accurate information. 

·       The user is obligated to provide all requested information that allows Karaz to create a safe, beneficial, and enjoyable user experience. 

·       The user is obligated to inform Karaz immediately about any unauthorized use or activity occurring at their accounts and/or any breaches to the Terms. 

·       The user is obligated to be responsive and active with any further requests by the Karaz team should a need arises. 

·       The user is obligated to stop using the Service as soon as the user becomes unqualified and/or unable to enter into legally binding agreements and/or their account is being temporarily or permanently inactivated/suspended.  

·       The user is obligated to obey the laws, policies, and regulations in the Kingdom of Saudi Arabia. 

·       The user is obligated not to breach the rights of others and/or the Terms of this Agreement. 

·       The user is obligated to respect and secure our intellectual property rights.

·       You are not allowed to use the Service, or use, post or transmit any Content (defined above) to or within the Service in a manner that, either intentionally or unintentionally, violates any applicable local, state, national or international law, good industry practice or any copyright or other right of a third party. Without limiting the foregoing, each of the practices specified here is considered a violation of these Terms of Service and grounds for termination of your Account/Subscription.

·       You may not access or use Karaz for any purpose other than that for which we make the Service available. Karaz’s Services should not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. 

·       As a user of the Service, you agree not to:

o   Systematically retrieve data or other content from Karaz to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

    • Use Karaz as part of any effort to compete with us or otherwise use Karaz and/or the Content for any revenue-generating endeavor or commercial purposes.
    • decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Service.
    • Attempt to bypass any measures of Karaz designed to prevent or restrict access to the Service, or any portion of the Service.


8.   Reward System

a.     Karaz, at its own discretion, offers a point based reward system in order to support and reward users who are actively using the application and using the automatic diabetes reader, for walking steps per day, and for entry of food through the app.


b.     The point systems changes from time to time, Karaz has no obligation to inform you of any changes to the points worth or values.


c.     The points are used to purchase any services or supplies determined by Karaz throughout the app. 


9.   Marketplace

a.     You acknowledge and agree that:

                                                i.     the Marketplace offers an online platform for sellers to sell and buyers to purchase products;

                                               ii.     Karaz shall accept binding sales requests, on behalf of sellers, but we are not a party to the transaction between the seller and the buyer; and

                                              iii.     A contract is being made between seller and buyer upon finalizing the purchase process.

b.     Subject to these Terms of Services, the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:

                                                i.     the price for a product will be as stated in the relevant product listing;

                                               ii.     the price for the product must include all taxes and comply with applicable laws in force from time to time;

                                              iii.     delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;

                                             iv.     products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and

                                              v.     the seller warrants that it has good title to, and is the sole legal and beneficial owner of, the products, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings.

c.     Returns of products by buyers and acceptance of returned products by sellers shall be managed by Karaz in accordance with the returns page on the Marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.

d.     Refunds in respect of returned products shall be managed in accordance with the refunds page on the Marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of Saudi Arabia. We may offer refunds, in our discretion:

                                                i.     in respect of the product price;

                                               ii.     local and/or international shipping fees (as stated on the refunds page); and

                                              iii.     by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.

e.     Returned products shall be accepted and refunds issued by Karaz, for and on behalf of the seller.

f.      Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

g.     Karaz does not offer any kind of warranty of the Supplies, as such warranties are available through supplies manufacturers;

10.           General Responsibilities and Rights:

·       Karaz is not responsible for any losses, damages, or problems occurring as a result of compelling circumstances and/or events that are out of our control including, but not limited to:

o   Natural disasters

o   Actions, procedures, policy changes, and/or orders issued by regulators, authorities, courts, and/or government entities in Saudi Arabia. 

o   Procedures, updates, and/or changes happening with our Service Providers. 

o   Protests and/or labor strikes

o   Unforeseen accidents, electricity outages, connection breakdown, and/or broken communications with our Service Providers. 

o   Political and economic ups-and-downs, fluctuations and changes including, but not limited to, recessions and boycotts. 

o   Wars and political conflicts. 

o   pandemics and/or epidemics

·       The user holds full responsibility for accessing and using the Service of interest. 

·       The user is responsible for their account privacy and the safety and security of information including their login credentials.

·       The user is accountable for the actions and activities in their Karaz Account. 

·       Karaz offers its Services as they are with no guarantees and/or promises of certain results. 

·       Karaz does not hold responsibility whatsoever for any misuse of its Services. 

·       Even though Karaz devotes a great number of resources and efforts to ensure a safe, beneficial, and enjoyable user experience, Karaz is not responsible for any losses, damages, or problems resulting from technical issues/errors, viruses, or connection breakdown, and/or logistics-related faults and failures.

·       We reserve the right to change, modify, and/or remove the contents on Karaz at any time or for any reason at our sole discretion without prior notice. However, we have no obligation to update any information on Karaz unless specified in the Terms of this Agreement.

·       We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. 

·       We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, website, and/or mobile application, resulting in interruptions, delays, or errors. 

·       Nothing in these Terms of Service will be construed to obligate us to maintain and support the Service or to supply any corrections, updates, or releases in connection therewith.


11.           Intellectual Property Rights

·       Unless otherwise indicated, the Service is Karaz’s proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on Karaz (collectively, the “Content”) and all trademarks and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us and are protected by copyright and trademark laws of Saudi Arabia.


·       The Content and the Marks are provided on Karaz “As Is” for your information and personal use only. Except as expressly provided in these Terms of Service, nothing in Karaz’s platforms and media may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purposes, without obtaining prior written approval from Karaz.


·       Provided that you are eligible to use Karaz, you are granted a limited license to access and use the website, mobile application, and other media and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in Karaz, the Content, and the Marks.

·       You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information regarding Karaz and the Services (“Submissions”) provided to us by you are our sole property and are non-confidential. We shall own exclusive rights, including all intellectual property rights, and we shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. 

·       We respect the intellectual property rights of others. If you believe that, any material available on or through Karaz infringes or violates any registered copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. 


12.           Third-Party Websites and Content

·       Karaz may contain (or you may be sent via other Karaz media) links to other websites (“Third-Party Websites”) as well as merchant deals and offers, articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). 


·       Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through Karaz or any Third-Party Content posted on, available through, or installed from Karaz, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. 


·       Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave Karaz and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Service no longer govern. 


·       You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from Karaz or relating to any applications you use or install from Karaz. 


·       Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. 


·       You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites. 


13.           سياسة الخصوصية

We care about data privacy and security. Please review our Privacy Policy https://karaz.app/privacy/. By visiting Karaz and/or using the Service, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Service.


14.           Account Suspension, Inactivation, and Cancellation

·       Karaz has the right to suspend, inactivate, and/or cancel the user Account at any time should there be a benefit to the public and/or to Karaz, our users, and our Service Providers.  

·       Terms in this Agreement shall remain in full force and effect while you use the Service. 

·       Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Service (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation. 

·       We may terminate your use or participation in the Service or delete your Account and any content or information that you posted or shared at any time, without warning, at our sole discretion. 

·       If we terminate or suspend your Account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.


15.           Liability and Indemnification

·       The user agrees to compensate Karaz and its Service Providers for any damages, losses, and/or financial dues – including all legal costs and expenses as well as attorney fees – that result from:

o   Unjustifiable or false claims about Karaz and/or its Service Providers

o   Any unauthorized or illegal use of the Services

o   Breaching any of the Terms in this Agreement

·       To the extent permitted by law, Karaz, its executives, employees, agents, affiliates, and Service Providers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential, or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Service.

·       If you are dissatisfied with Karaz or any content or materials on it, your sole exclusive remedy is
to discontinue your use of it. Further, you agree that:

1.     any unauthorized use of Karaz and/or its Services as a result of your negligent act or omission would result in irreparable injury to Karaz; and 

2.     Karaz shall treat any such unauthorized use as subject to the Terms in this Agreement.

·       You agree to indemnify and hold Karaz and its affiliates, officers, employees, agents, and Service Providers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this Terms of Service, or your violation of any law or the rights of a third party. 


16.           Amendments and Updates

·       We, Karaz, reserve the irrevocable right, in our sole discretion, to make changes or modifications to this Terms of Service Agreement at any time and for any reason. 

·       We may alert you about any changes by updating the “Last Updated” date of these Terms of Service, and you waive any right to receive specific notice of such a change. 

·       Any update to the Terms of Service will go into effect as soon as it is published on Karaz and/or otherwise indicated by Karaz. 


17.           Notification of Breach

·       While we do our best to ensure that the Terms of this Agreement are followed and not breached by us and our users, mistakes, and errors can happen. Thus, we encourage the user to notify us of any breach to these Terms and/or provide us with notes about them so that we take suitable action. 


18.           Complaint Submission and Processing

·       We care about our user experience and take user complaints seriously. The user is encouraged to share their discontentment and dissatisfaction with any Service provided by Karaz at any time.  

·       The user can submit a complaint through any of the following methods:

o   Email address ([email protected]karaz.app)

o   Contact Us page on the website

o   Our call center at +966 504166722

·       Once a complaint is received, Karaz team will immediately start processing it and address it within a reasonable period of time. 


19.           Governing Law

·       Whoever chooses to access Karaz and uses its Services from other locations, it would be on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 

·       This Terms of Service Agreement is governed by, and construed in accordance with, Saudi Arabian law. This clause will survive any expiry or cancellation of this Terms of Service Agreement for any reason, Saudi Arabian courts shall have the jurisdiction to settle any dispute arising out of the Agreement.


20.           Disclaimer

·       The Service is provided on an as-is and as-available basis. You agree that your use of the Service will be at your sole risk to the fullest extent permitted by law. We disclaim all warranties, express or implied, in connection with the Service and your use thereof, including, without limitation, the implied warranties of fitness for a particular purpose.  

·       We make no warranties or representations about the accuracy or completeness of the Service or the content of our website, mobile application, or any websites linked to Karaz and we will assume no liability or responsibility for:

1.     any errors, mistakes, or inaccuracies of content and materials;

2.     any financial loss, poor management of finances, or property damage, of any nature whatsoever, resulting from your access to and use of the Service; 

3.     any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein;

4.     any interruption or cessation of transmission to or from the Service;

5.     any bugs, viruses, trojan horses, or the like which may be transmitted to or through Karaz by any third party; and/or

6.     any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via Karaz. 

·       We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party or Service Provider through Karaz, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. 

·       As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

·       The information provided on Karaz is not intended for distribution or use by any person or entity in any jurisdiction or country, where such distribution or use would be contrary to any laws or regulations or which would subject us to any registration requirement within such jurisdiction or country. 


21.           Contact Us

We welcome your inquiries and feedback on Karaz. For further information about Karaz, the use of our Service, and/or submitting a complaint or suggestion to Karaz, please use any of the communication methods below: 


 Phone: +966 504166722
 E-Mail: [email protected]karaz.app

 Contact Us form on the website. 



النشرة الإخبارية لمجتمع كَرَز

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