Our clients say
نحن ندرك جيدا أهمية المعلومات والبيانات التي نجمعها منكم وعنكم. كما أننا نتفهم ونقدر اهتمامكم بشأن سرية وأمن معلوماتكم، ولذلك، فإننا نفخر بكوننا سباقين عندما يتعلق الأمر بحماية خصوصيتكم وأي معلومات قد تقدمونها عند استخدام خدمات كرز .
تحدد سياسة الخصوصية هذه الأحكام والشروط التي بموجبها نقوم بجمع ومعالجة وتخزين المعلومات الشخصية والمالية. تستند سياسة الخصوصية على الوضوح والشفافية في كيفية وصولنا إلى معلوماتكم وجمعها واستخدامها. التزامنا بالحفاظ على خصوصيات المستخدم ثابتا منذ الوهلة الأولى، وهو يتماشى ويتفق بالكامل مع قوانين الخصوصية في المملكة العربية السعودية واللائحة العامة لحماية البيانات (GDPR). بالإضافة إلى تلك الالتزامات القانونية، نحن نؤمن بأن مبدأ حماية خصوصية المستخدم هو أساس للممارسات التجارية الناجحة.
بوصولك إلى، أو تصفحك، و/أو استخدامك كرز (بما في ذلك الخدمات، وموقع الإنترنت، وتطبيق الهاتف المحمول، والمنصة، ووسائل الإعلام)، تعترف وتقر بأنك قرأت وفهمت أحكام وشروط سياسة الخصوصية هذه بالكامل، بما في ذلك أي تحديثات قد تطرأ أو تحدث وتنشر على موقعنا على الإنترنت، والتطبيق المحمول، و/أو وسائل الإعلام الأخرى من وقت لآخر. كرز تحتفظ بحق مراجعة وتحديث سياسة الخصوصية هذه في أي وقت وحسب تقديرنا، من فضلك إذا كنت لا توافق على سياسة الخصوصية هذه (بما في ذلك أي تعديلات قد تجرى عليها من وقت لآخر)، فلا يحق لك استخدام كرز .
· كرز تشير الي المؤسسة التجارية بما في ذلك الموقع الالكتروني والتطبيق واي وسائل إعلام أو تواصل آخرى يتم إدارتها من قبل كرز ويشار ايضا اليها ب " نحن، معنا، بنا".
· المستخدم يشار اليه ايضا ب " انت " ويقصد بالمستخدم مستخدم خدمات كرز .
· المعلومات الشخصية هي المعلومات التي تعرف هوية المستخدم أو تستخدم في تحديد المستخدم او الاتصال به مثل الاسم ، عنوان البريد الإلكتروني ، العنوان البريدي ، أو رقم الهاتف.
· الشروط تشير إلى وتتضمن القوانين والسياسات واللوائح والشروط المنصوص عليها في هذه الاتفاقية.
· : مزود الخدمة أي مؤسسة خارجية تعمل مع كرز لتوفير العناصر الأساسية لخدمات كرز.
2.0 المعلومات الشخصية التي يتم جمعها
البيانات والمعلومات التي تجمعها كرز من أو عن المستخدم تعتمد على طريقة استخدام واستعمال المستخدم للخدمات التي تقدمها كرز .
نستخدم المعلومات التي نجمعها لتوفير خدماتنا وصيانتها وتحسينها في التطبيق لنقدم لك أفضل تجربة مستخدم ممكنة.
2.1 معلومات الزائر
في حالة زيارة كرز للاطلاع فقط، فإننا لا نجمع أي معلومات شخصية أو حساسة منك أو عنك من المناطق غير المؤمنة في موقع كرز الالكتروني أو التطبيق، وإذا كنت زائرا لا تمتلك اسم المستخدم وكلمة مرور لتسجيل دخول إلى خدمات كرز ، فإنك تظل مجهول الهوية بالنسبة لنا، ولا نطلب أي معلومات شخصية من الزوار.
2.2 User Information
The user will need to register an account with Karaz , either through our website or our mobile application, to access the secure, password protected features of our Services. When registering an account with Karaz , the user will be asked to provide:
‑ A phone number and/or an email address to identify the user account;
‑ Basic personal information (first and last name, date of birth and gender) to configure the Karaz service for your use;
‑ Personal information about the medical status,
‑ Karaz may request any additional information according to your settings preference on the application
We store personal data associated with your account for as long as your account remains active. If you decide to remove your account, we will delete your account data within 14 days. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
You have a right of access, rectification, restriction, erasure and data portability. Please contact us if you wish to exercise these rights.
Further, subject to specific requirements, you have the right to object to processing of your personal data based on legitimate interests or a public interest or an official authority vested in us.
Generally, you can review and edit your Personal information in the Account by logging in and updating the information directly.
3.0 Collected Medical Information
We acknowledge and understand well that medical and health information is of a very special nature. Karaz requests the collection of medical information about diabetes and your condition, as well as any of the diseases that you have, and therefore to provide all possible services available on the application for you to benefit from a unique experience with Karaz.
4.0 Use of Personal Information
4.1 Use of Identity-Revealing Information
We use personal information mainly for providing the services and products needed for a unique user experience. It is also possible that we use personal information from time to time to provide you with information that, as we believe, of interest and value to you. This includes information about our Services, policy changes, updates to our Agreements, developments or changes to the Karaz business, news, announcements, notifications, and/or promotional information.
Generally, we will only use and disclose your personal information for the following purposes:
· to provide you with information you request about us or the products or services we offer through the Karaz Service;
· to provide information to persons expressly authorized by you;
· to manage the Karaz Service (including your Account);
· to arrange for and provide products or services you request from time to time;
· to access or directly link to Third-Party Websites and your Third-Party Accounts;
· to determine and notify you of what products or services (including third party products and services) we consider are likely to be of most interest to you;
· to process and obtain payment for any products or services you apply for through Karaz ;
· to understand how you use our Service and to help us improve Karaz , our marketing or the way we do business;
· if necessary, to verify your identity or age (i.e. over 18); and
· to contact you for direct marketing and promotional purposes including providing you with information about new products or services, events and special offers, unless you tell us that you do not wish to receive this type of information.
4.2 Use of Anonymous and Aggregated Data
We may use your data and any personal information, which you have provided to us, to enhance the service we are providing to you. Karaz may use anonymous and aggregated data from our users, and disclose this in a non-personally identifiable manner to third parties, including:
· advertisers and other third parties for their marketing and promotional purposes such as how many users clicked on their advertisement;
· other users of the Karaz Service in order to provide them benchmarks for comparing themselves against the broader Karaz community;
· approved entities/organizations wishing to conduct scientific and/or market research into consumer, financial behaviors, or other important and useful topics; and
· partners who provide their customer with a partner sponsored version of the Karaz Service.
We will never rent or sell your Personal Information to others. We may share your Personal Information with third parties for the purpose of providing or improving the Service to you. If we do this, such third parties’ use of your Personal Information will be bound by obligations of confidentiality.
We may store Personal Information in locations outside our direct control (for instance, on servers or databases located or co-located with hosting providers). Any Personal Information or content that you voluntarily disclose for posting to the Service becomes available to the public, as controlled by any applicable privacy or website customization settings. To change your privacy settings on the Service, you may visit your Karaz account settings page.
5.0 Disclosure of Information
5.1 Disclosure of Personal Information
Without prejudice to our responsibility to keep all personal information confidential and safe, we may disclose personal information in these certain events:
a) in compliance with laws, rules, or regulations in Saudi Arabia;
b) to comply with any legal processes;
c) to respond to requests from government or public authorities;
d) to enforce our Policies and Agreements;
e) to protect our commercial rights (operations) or those of any affiliated entities;
f) to protect the rights, privacy, safety or property of Karaz , its affiliated entities, you, or others; and
g) to permit us to pursue available remedies or limit the damages that we may bear/sustain.
6.0 External Websites and Platforms
Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers.
The parties mentioned above may be established in jurisdictions other than your own and outside the European Economic Area, Switzerland, and the United Kingdom (the “UK”). These countries do not always afford an equivalent level of privacy protection. We have taken specific steps, in accordance with EEA data protection law, to protect your Personal Information.
7.0 IP address, Cookies, and Aggregate Data
7.1 IP Addresses
It is necessary for Karaz to collect the Internet Protocol (IP) address (i.e., the identifier for your computer when you are using the Internet) of our website users for their interaction with various parts of the Karaz Service. In case Karaz has recorded your IP address, such as when you log in, it is stored for security and audit purposes only. Your IP address will not be used by us or released to any third party except in relation to issues pertaining to security, inappropriate behaviour and/or fraud, which may include issues such as unauthorized access to your computer, our systems, or fraudulent transactions.
Please note that we may use your Internet Protocol (IP) address to analyze your activities and improve our website performance.
A “cookie” is a small text file that is stored on your computer, tablet or phone when you visit a website. Karaz uses “cookies” in order to:
‑ provide you with the best online experience possible,
‑ assist with managing your Account;
‑ identify you on return visits.
‑ help Karaz understand more about your preferences in order to deliver a more relevant service. For instance, Karaz may learn from these what kind of offers you like and be able to limit the number of times you see offers not relevant to you.
If you wish to know when or if you receive cookies from the Karaz, you can manually set your browser to notify you of this or, in the case you do not wish to receive cookies, to reject cookies.
· we do not share any personal information about our users with these Service Providers;
· these Service Providers do not collect such information on our behalf; and
7.3 Aggregate Data
Although Karaz ’s systems do not collect any personal or sensitive information from or about visitors to Karaz (website and mobile application), they do collect metadata. Examples of metadata include the date and time of each unique visit, any pages viewed, and any content downloaded. Our systems also log the number of times our visitors click on content featured on Karaz . This information is collected only to further develop Karaz and improve the facilities and/or services we are able to offer.
8.0 Information Security
Karaz takes all reasonable measures to protect your information within our company from loss, misuse, unauthorized access, modification, or destruction. As a matter of fact, no data transmission over the Internet can be guaranteed as entirely secure. We will use all reasonable measures to ensure the security and confidentiality of information and materials in Karaz.
· regularly reviews and adopts new developments in electronic security and encryption technologies.
· Incorporates top-notch encryptions for financial data/information.
While we have endeavored to create a secure and reliable website and mobile application for users, we cannot claim that information is 100% secure. If you have reason to believe that your interaction with Karaz is not secure, please notify us immediately through our contact details below.
9.0 User Access to Personal Information
In most cases, the user can access, correct or edit the personal information to share with Karaz via the user’s Karaz Account. The user may request access to any personal information which Karaz holds about him/her at any time by contacting us (see the details below).
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. Please note that we will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
10.0 Control Over Communications and Information
When you register to use Karaz, you can configure whether you want us to send direct communications to you. These include communications related to transactional activity on your financial accounts or direct marketing communications.
You can opt out or configure how you receive communications on transactional activity by accessing the “Alert Settings” within your Account Settings. You can opt out of direct marketing communications by selecting Unsubscribefrom any marketing emails that you receive. There are, however, certain forms of essential correspondence that users of Karaz cannot opt out of receiving, which include:
‑ correspondence pertaining to confirmation of your registration with Karaz ;
‑ anything else we are required or authorized to send you in accordance with the laws in Saudi Arabia.
Karaz takes all reasonable measures and steps to allow you control over sending and receiving information. You may cancel your Account at any time by accessing the delete account option available through our website and mobile application. Karaz reserves the right to use any aggregated and anonymous data derived from your utilization of the Service up to this point.
11.0 Complaint Submission and Process
Karaz is committed to deal with all complaints quickly, efficiently, fairly and in a timely manner, and we take all our users’ and visitors’ feedback seriously. We will be happy to address and/or assist you with any feedback or concern you may have and encourage you to file a complaint with us whenever necessary.
If you believe that your privacy has been breached, please contact us using any of the communication methods below. To help us address your complaint quickly, please provide:
· your name;
· contact details;
· any relevant document or information; and
· a detailed explanation of problem.
We will review and address your complaint and then provide you with a verbal or written response through an acceptable communication method (e.g. email) as soon as we can; normally within 10 business days but no later than 45 days from the date you first contacted us.
You can use any of the following communication methods to submit a complaint to:
Phone: +966 504166722
E-Mail: [email protected]
Contact Us form on the website.